CANCELLATION & ATTENDANCE POLICY

NUANCED HEALING, LLC CANCELLATION POLICY

NO SHOW/LATE CANCELLATION ($75 CHARGE)

CANCELLATIONS AND MISSED APPOINTMENTS

Each session is scheduled in advance and is a time reserved exclusively for each client. A client is expected to attend each scheduled sessions. Your appointments involve the reservation of time specifically for you. Your time and care are very important to us. Out of respect for your provider and our other clients, a minimum of 48 hours’ notice is required for rescheduling or canceling an appointment. We appreciate more than 48-hour notice when possible.

WHEN THE NO SHOW/LATE CANCEL FEE IS WAIVED

The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency. We offer one grace for these purposes every six months. Some examples of emergencies are car accidents, deaths in the family or incapacitating illness. Personal scheduling conflicts do not constitute emergencies per this policy. This policy also applies if missing the appointment was an unintentional act. In the event of prohibitive weather (for in-person sessions) or Internet disruptions (for virtual sessions) we can conduct the session via video or phone, respectively (individual counseling).

FREQUENT CANCELLATIONS OR MISSED APPOINTMENTS

We want you to reach your goals. Inconsistent attendance is a considerable hinderance to therapeutic interventions. Frequent cancellations (3 or more in 6 months or 3 consecutive) and/or missed appointments (no show) will result in the termination of treatment.

Nuanced Healing LLC may send you text or email reminders about upcoming appointments, this is done as a courtesy and only if you consent to receive such communications by providing your email address and or cell number. It remains your sole responsibility to keep track of and timely attend all scheduled appointments, whether or not you receive the text or email reminder. It is your responsibility to inform Nuanced Healing LLC if your phone number or email has changed. After 3 consecutive cancellations or no shows, you will not be able to schedule another appointment and will be referred to another provider.

FEES FOR NO-SHOWS & LATE CANCELLATIONS

No-Show Fees:  Anytime you fail to attend a scheduled appointment without giving appropriate prior notice of cancellation, you will be charged $75 for the no show session. The credit card information or other payment information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Multiple no-shows will result in the termination of services.

Late Cancellation Fees:  Any session that is missed by canceling less than 48 hours in advance will be charged a $75 fee. You will be charged even if the cancellation even if you rescheduled the appointment. The credit card information you previously provided will be used to process this payment. By providing us with your credit card information or booking an appointment, you consent to this policy. Repeated late cancellations (more than two) may result in the termination of therapy. Multiple no-shows will result in the termination of services .

You should note that insurance companies generally do not reimburse for missed appointments.

HOW 48-HOUR NOTICE WORKS

A fee of $75 will be charged when you miss or cancel an appointment without giving 48 hours advanced notice. This means that if an appointment is scheduled for 3:00 pm on a Tuesday, notice must be given by 3:00 pm on Friday at the absolute latest. Note that if your appointment is on a Monday, the cancellation needs to be provided no later than the prior Thursday, by your appointment time, to be considered proper 48-hour notice.  You can cancel your appointment by emailing misha@nuancedhealing.com

TIMELY ATTENDANCE

Your wait time is kept to a minimum. Due to the length of time provided for each appointment, it is important you arrive on time for your appointments. If you are more than 15 minutes late to your appointment, we will have no choice but to reschedule your appointment and you will be responsible for the $75 fee of a no show. To avoid paying no show fees, we require at least forty eight (48) hours’ notice for all cancellations (as described above). Both provider and client have a grace period of 15 minutes.

Additionally, please understand that therapy should be viewed as any other important medical appointment would be viewed. While it is a time commitment, this is for your personal betterment and consistency is key in order to achieve this. If the therapeutic relationship is terminated pursuant to this policy, your case may be reopened at any time should you so choose. However, you may be placed on a waiting list if there are other clients waiting to use your time slot. This is standard practice with most therapy agencies and private practice offices.

THANK YOU!!!

We value you as a client and hope to help you with your future endeavors; however, we can only accomplish this with your understanding of your obligations set forth in this policy and consistency with treatment. Thank you for your understanding. Your therapist looks forward to beginning this therapeutic journey alongside you!